Refund Policy for New Accounts
New hosting accounts have a 14 day cooling off period. If you are not completely satisfied with our service within the first 14 days of your contract, you will be given a full refund of the contract amount excluding setup fees, software and licensing costs.

Policy for Renewals
All Renewals of contracts will be refunded if Airron Pty. Ltd. is notified prior to the Invoice Date. Refund requests received after this date will be made at the discretion of Airron Management. All cancellations must be received in writing 5 days prior to the renewal date and can be sent by regular mail, e-mail and fax notifications. Phone requests will not constitute acceptance of any cancellation.

All other refund requests
Our priority is to serve our customers and provide them with the highest quality of service we can. If for some reason you would like to make a refund request you are invited to do so by contacting our accounts team at accountcare@airron.com.au. Refunds will be given at the sole discretion of the Airron company management

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